Find answers to common questions about the Cuddles AI plush toy Joy.
Yes, a home Wi-Fi or smartphone hotspot connection is required to use Joy's intelligent generative conversational AI (LLM).
Don't worry! All of your child's conversation data is strongly encrypted and thoroughly protected, so you can use it with complete peace of mind.
Joy supports both USB C-type wired charging and wireless charging (flat wireless charging pad). No charger is included in the box -- simply use your existing C-type phone charger or a flat wireless charging pad. By not including unnecessary chargers, we're doing our part for the environment.
Yes! The AI module is designed to be removable, so you can take it out and wash the plush body.
Joy is recommended for children ages 3 and up. It can be enjoyed by kids from the time they start talking all the way through elementary school.
Joy can seamlessly switch between Korean and English during conversations, providing a natural bilingual environment.
Turn the toy off and back on, then press and hold the [lightning] button for 3 seconds or more, before the spoken prompt starts. Once it enters Wi-Fi setup mode, choose your new network the same way you did during first setup.
These buttons do nothing while the toy is already connected to Wi-Fi. Press them right after powering on.
Yes, you can change it anytime in the Cuddles AI app. The basic voices are Sua (female) and Siwoo (male). A Cuddles+ membership adds Hobin (male) and Saeron (female). You can also customize Joy's name and personality.
The conversation voice changes right away, but the startup greeting changes only after the toy restarts. When you save in the app it offers to restart the toy for you. If the toy is off, the change applies the next time you turn it on.
Members-only voices revert to a basic voice when the membership ends. They become available again if you resubscribe.
Battery life varies depending on usage, but it provides plenty of playtime under normal use. You can check the battery status in real time through the app.
All KC certifications have been obtained. Children’s product safety confirmation (filing no. CB061D080-6001) and radio conformity registration (R-R-AnCK-Cuddles-v1) are both complete.
You can request an exchange or return within 7 days of receiving your order. Return shipping is free for defective products or incorrect shipments. For returns due to a change of mind, the customer is responsible for round-trip shipping costs.
US checkout is opening soon. Use the Pre-order button and email us — we'll reserve your Joy and let you know the moment it opens.