Find answers to common questions about Cuddles AI plush toy Joy.
Yes, a home Wi-Fi or smartphone hotspot connection is required to use Joy's intelligent generative conversational AI (LLM).
Don't worry! All of your child's conversation data is strongly encrypted and thoroughly protected, so you can use it with complete peace of mind.
Joy supports both USB C-type wired charging and wireless charging (flat wireless charging pad). No charger is included in the box -- simply use your existing C-type phone charger or a flat wireless charging pad. By not including unnecessary chargers, we're doing our part for the environment.
Yes! The AI module is designed to be removable, so you can take it out and wash the plush body.
Joy is recommended for children ages 3 and up. It can be enjoyed by kids from the time they start talking all the way through elementary school.
Joy can seamlessly switch between Korean and English during conversations, providing a natural bilingual environment.
Yes, you can choose from 13 different voices in the Cuddles AI app. You can also customize Joy's name and personality.
Battery life varies depending on usage, but it provides plenty of playtime under normal use. You can check the battery status in real time through the app.
Toy safety certification (KC) is currently in progress. Radio wave compliance certification has already been obtained.
You can request an exchange or return within 7 days of receiving your order. Return shipping is free for defective products or incorrect shipments. For returns due to a change of mind, the customer is responsible for round-trip shipping costs.
You can purchase through the Buy Now button on various stores.